FAQ

We specialize in premium fragrance and self-care products, including Eau de Parfum, Eau de Toilette, Extrait de Parfum, body mists and oils, haircare, hand care, facial products, candles, diffusers, and more. Our collections are carefully curated to bring luxury into your daily routine.

Absolutely. We maintain direct relationships with suppliers to ensure all our products are 100% authentic. Quality and authenticity are at the core of our brand promise.

While we don’t currently offer standalone fragrance samples, we occasionally include complimentary samples with larger orders so you can discover new scents that might become your next favorites.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your complete payment details on our servers.

Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and contact your financial institution if the issue persists.

We offer two shipping methods:

Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch.
Free Shipping: Available on orders over $50, delivered via EMS within 15-25 days after dispatch.

Our team processes orders within 1-2 business days before dispatch. You’ll receive a confirmation email once your order ships.

Yes, we ship globally! However, we currently cannot deliver to select remote areas and parts of Asia due to logistical constraints. If you’re unsure about your location, please contact us before ordering.

Once your order dispatches, you’ll receive a tracking number via email. You can use this to monitor your package’s journey in real-time through our carrier partners (DHL, FedEx, or EMS).

Our carrier partners will typically attempt delivery and may leave a notice with instructions for pickup. For valuable fragrance orders, we recommend providing a secure delivery address where someone can receive the package.

We accept returns within 15 days of receipt. Items must be unused, in their original packaging, and in resalable condition. Due to the nature of fragrance products, we cannot accept returns on opened items for health and safety reasons.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide instructions and the return address.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.

We currently offer refunds rather than direct exchanges. If you’d like a different product, please return the original item and place a new order for the desired product.

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll arrange for a replacement or refund.